Policy

Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Here’s our return policy to help ensure you have a smooth experience:

  • Manufacturer Warranty and Returns: Most products are covered directly by the manufacturer. For issues related to defects, malfunctions, or warranty services, we encourage you to reach out to the manufacturer directly. They are equipped to handle these inquiries and can provide the best support.

  • Eligible Returns: If the item arrives damaged or is incorrect due to our error, please contact us within 14 days of receipt, and we will work with you to resolve the issue.

  • Non-Returnable Items: Please note that, due to the nature of our partnership with manufacturers, we cannot accept returns for items that are fully covered by the manufacturer’s warranty.

  • Contact Information: For assistance or if you have any questions, please feel free to reach out to our customer service team. We’re here to help guide you to the best resolution.

Thank you for understanding, and we hope you enjoy your purchase!

Terms of Service

Welcome to our store! By using our website and making purchases, you agree to the following terms:

  • Product Information: We strive to provide accurate product details and descriptions. Please note that all product warranties and support are managed directly by the manufacturer. For warranty issues or detailed inquiries about the product, please contact the manufacturer directly.

  • Purchases and Payments: By placing an order, you agree to provide accurate and complete information for processing. All payments are subject to verification, and we reserve the right to cancel or limit orders for any reason.

  • Returns and Refunds: For details on our return policy, please refer to our Return Policy. We encourage customers to contact the manufacturer for issues covered under their warranty.

  • Limitation of Liability: We are not liable for any indirect, incidental, or consequential damages that may arise from your use of the products. Our liability is limited to the amount you paid for the product in question.

  • Privacy: Your use of our services is also governed by our Privacy Policy, outlining how we collect, use, and protect your information.

  • Changes to Terms: We may update these Terms of Service periodically. Continued use of our website signifies your acceptance of any changes.

Thank you for shopping with us! Please contact us if you have any questions about these terms. 

Privacy Policy

Your privacy is very important to us. We are committed to protecting any personal information you share with us. Here’s how we handle your data:

  • Information We Collect: When you visit our website or make a purchase, we may collect information such as your name, email address, mailing address, and payment details. This data helps us process your order and provide customer service.

  • How We Use Your Information: The information we collect is used to fulfill your orders, improve our services, and communicate with you. We do not share or sell your data with any third parties, except those necessary to complete your purchase (e.g., payment processors or shipping companies).

  • Manufacturer Privacy Practices: If you choose to contact the manufacturer directly or access their resources, please review their individual privacy policies, as we are not responsible for how they manage or use your information.

  • Data Security: We implement security measures to keep your data safe. While no online service can guarantee absolute security, we strive to protect your information as best as possible.

  • Your Rights: You have the right to access, modify, or delete your personal information. To request any changes or if you have questions about our privacy practices, please contact us directly.

Thank you for trusting us with your information.

 

Shipping Policy

Thank you for shopping with us! Here’s what you can expect with our local shipping options in Fort McMurray:

  • Local Delivery: We offer delivery services within Fort McMurray. Delivery times vary but typically occur within 1-3 business days of placing your order. Once your order is ready, we’ll contact you with an estimated delivery time.

  • Pickup Options: Prefer to pick up your order? We offer free local pickup at our location. Simply select “Local Pickup” at checkout, and we’ll notify you when your order is ready for pickup.

  • Delivery Area: Our delivery service is exclusively available within Fort McMurray city limits. If you’re outside this area, please reach out to discuss alternative arrangements.

  • Delivery Requirements: Please ensure someone is available to receive the delivery at the specified time. If no one is present at the delivery location, rescheduling may be required.

Thank you for supporting a local Fort McMurray business!